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Productivity measurement and enterprise bargaining – the local government perspective

26 citations0/0 files storedInternational Journal of Public Sector Management

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Public Policy and Administration Research Local Government Finance and Decentralization Public Administration in Developing Nations

Abstract

The introduction of efficiency improvements and enterprise bargaining into local authorities has been severely hampered by a failure to agree on a method of measuring service productivity. This paper develops an outcomes measure of productivity which, it argues, meets both externally imposed cost efficiency requirements and clients’ needs for service effectiveness in terms of quality and equity in delivery. Applications of this measure to library and statutory planning services are provided.

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2012A contingency approach to performance measurement in service operations 2009Designing operative productivity measures in public services 2010Productivity measurement and management in large public service organizations 2020Task Technology-Fit of a Village Financial System (Siskeudes) to Increase Officers’ Performance 2011Bottom‐up approach for productivity measurement in large public organizations 2010Identifying factors affecting public service productivity 2014Does Accountability Discharged through Performance Measurement System?2013A implementação do sistema de custos proposto pelo governo federal: uma análise sob a ótica institucional

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