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• 2012A contingency approach to performance measurement in service operations31 cited
• 2009Designing operative productivity measures in public services22 cited
• 2010Productivity measurement and management in large public service organizations18 cited
• 2020Task Technology-Fit of a Village Financial System (Siskeudes) to Increase Officers’ Performance13 cited
• 2011Bottom‐up approach for productivity measurement in large public organizations12 cited
• 2010Identifying factors affecting public service productivity11 cited
• 2014Does Accountability Discharged through Performance Measurement System?9 cited
• 2013A implementação do sistema de custos proposto pelo governo federal: uma análise sob a ótica institucional7 cited
• 2002Does it work? evaluating a new pay system5 cited