Reducing employees' turnover in transactional services: a Lean Six Sigma case study

Alessandro Laureani · Jiju Antony

87 citations0/0 files storedInternational Journal of Productivity and Performance Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Human Resource and Talent Management Management Systems and Quality Improvement

Abstract

Purpose – The case study aims to illustrate the application of Lean Six Sigma into the human resource (HR) function of a service industry corporation.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 87 citations exist upstream.

References

1992Introduction to Statistical Quality Control 1964Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education 1999A Handbook of Human Resource Management Practice 1979Review and conceptual analysis of the employee turnover process.1997Human Resource Champions: The Next Agenda for Adding Value and Delivering ResultsHuman Resource Champions: The Next Agenda for Adding Value and Delivering Results By UlrichDave, Boston: Harvard Business School Press, 1997. 281 pages, hard cover, $29.95 1996Human resource champions 2000Deployment of Six Sigma methodology in Human Resource function: A case study

Cited by

2017Annotated methodological review of Lean Six Sigma 2017Impacts of Lean Six Sigma over organizational sustainability 2020Pandemic's effect on the relationship between lean implementation and service performance 2021Modelling interactions of select enablers of Lean Six-Sigma considering sustainability implications: an integrated circular economy and Industry 4.0 perspective 2012Applying a lean approach to identify waste in motor carrier operations

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.