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Reducing employees' turnover in transactional services: a Lean Six Sigma case study

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References

1992Introduction to Statistical Quality Control7,842 cited
1964Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education5,143 cited
1999A Handbook of Human Resource Management Practice3,349 cited
1979Review and conceptual analysis of the employee turnover process.2,277 cited
1997Human Resource Champions: The Next Agenda for Adding Value and Delivering ResultsHuman Resource Champions: The Next Agenda for Adding Value and Delivering Results By UlrichDave, Boston: Harvard Business School Press, 1997. 281 pages, hard cover, $29.95790 cited
1996Human resource champions642 cited
2000Deployment of Six Sigma methodology in Human Resource function: A case study114 cited

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