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Improving reliability and speed in service mass customization: a case study in Chinese restaurant
13 references·0 citing·43 second hop
Improving reliability and speed in service mass customization: a case study in Chinese restaurant (2005)Improving reliability and speed in servic…Mass customisation: management approaches and internet opportunities in the financial sector in the UK (2004)Mass customisation: managemen…A virtual electronic call center solution for mass customization (2003)A virtual electronic call cen…Towards high value-added products and services: mass customization and beyond (2002)Towards high value-added prod…Mass customization: Literature review and research directions (2001)Mass customization: Literatur…Approaches to mass customization: configurations and empirical validation (2000)Approaches to mass customizat…Mass customization: The new frontier in business competition (1999)Mass customization: The new f…Implications of mass customization for operations management (1999)Implications of mass customiz…Concurrent design for mass customization (1998)Concurrent design for mass cu…Paradigm lost: the rise and fall of McDonaldization (1995)Paradigm lost: the rise and f…Mass customization: the new frontier in business competition (1993)Mass customization: the new f…Making mass customization work (1993)Making mass customization workMaking mass customization happen: Lessons for implementation (1993)Making mass customization hap…A case for Case Study (1992)A case for Case StudyLongitudinal Field Research on Change: Theory and Practice (1990)Marketing Research: An Applied Approach (2000)Manufacturing strategy (2001)Managing for variety in the order acquisition and fulfilment process: The contribution of product configuration systems (2002)Key research issues in user interaction with user toolkits in a mass customisation system (2003)The role of product architecture in the manufacturing firm (1995)Product platform design and customization: Status and promise (2004)Testing the Value of Customization: When Do Customers Really Prefer Products Tailored to Their Preferences? (2009)The mass customization decade: An updated review of the literature (2012)PRODUCT DESIGN AND DEVELOPMENT (2018)Creating project plans to focus product development. (1992)Applying case-based reasoning for product configuration in mass customization environments (2005)Model of efficient and sustainable improvements in a lean production system through processes of environmental innovation (2012)Two decades of research on innovation in services: Which place for public services? (2013)The Management of Innovation (1994)The Theory of the Growth of the Firm (1995)Hospitality retail operations types and styles in the management of human resources (1998)The Core Competence of the Corporation (2006)Design communication for mass customisation (2009)Mass customization in design of service delivery system: A review and prospects (2010)Zero Quality Control: Source Inspection and the Poka-Yoke System (1986)The machine that changed the world (1992)Enterprise modeling and integration : principles and applications (1996)Responsive supply chain: A competitive strategy in a networked economy☆ (2007)The Fourth Industrial Revolution (Industry 4.0): A Social Innovation Perspective (2017)Fuzzy Set Theory and Its Applications (1993)Mass customization: Implementing the emerging paradigm for competitive advantage (1995)Product configuration analysis with design structure matrix (2006)Analysis of new product development research: 1998-2009 (2014)Design for sustainability (DFS): the intersection of supply chain and environment (2014)Because Wisdom Can’t Be Told (1951)The Case Method at the Harvard Business School (1955)Case studies, make‐your‐case studies, and case stories: a critique of case‐study methodology in sustainability in higher education (2004)Investigating Information Systems with Positivist Case Research (2004)Community-based rural residential land consolidation and allocation can help to revitalize hollowed villages in traditional agricultural areas of China: Evidence from Dancheng County, Henan Province (2014)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Contemporary Strategy Analysis (1998)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Technology Infusion in Service Encounters (2000)A Names-and-Faces Approach to Stakeholder Management (2005)China as a Final Market: The Gabon Timber and Thai Cassava Value Chains (2011)Experience-involvement, memorability and authenticity: The service provider's effect on tourist experience (2018)
this work references cited by second hop

References

  • 1999Mass customization: The new frontier in business competition2,322 cited
  • 2001Mass customization: Literature review and research directions1,311 cited
  • 1993Making mass customization work748 cited
  • 2000Approaches to mass customization: configurations and empirical validation716 cited
  • 1992A case for Case Study516 cited
  • 2002Towards high value-added products and services: mass customization and beyond272 cited
  • 1999Implications of mass customization for operations management267 cited
  • 1993Mass customization: the new frontier in business competition239 cited
  • 1998Concurrent design for mass customization57 cited
  • 1995Paradigm lost: the rise and fall of McDonaldization44 cited
  • 1993Making mass customization happen: Lessons for implementation43 cited
  • 2004Mass customisation: management approaches and internet opportunities in the financial sector in the UK36 cited
  • 2003A virtual electronic call center solution for mass customization20 cited

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