Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

“I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry

16 references·16 citing·30 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
1989Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387.9,880 cited
2014Cohesion in English7,368 cited
1995An introduction to functional grammar . 2nd edn. By M. A. K. Halliday London, Melbourne, & Auckland: Edward Arnold, 1994. Pp. XXXV, 434.5,989 cited
2005The Language of Evaluation3,345 cited
1986An introduction to functional grammar2,785 cited
2001The McDonaldization of Society1,665 cited
1996Analysing Casual Conversation1,176 cited
1996Intercultural Communication: A Discourse Approach1,116 cited
2021Critical Applied Linguistics: A Critical Re-Introduction870 cited
1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
1997Genre and institutions : social processes in the workplace and school800 cited
1997Contrastive Rhetoric: Cross-Cultural Aspects of Second-Language Writing731 cited
2000Good to Talk?: Living and Working in a Communication Culture

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

511 cited

2000Styling the worker: Gender and the commodification of language in the globalized service economy427 cited

Cited by

2013‘Language is only a tool’: Japanese expatriates working in China and implications for language teaching109 cited
2015Performing Gayness and English in an Offshore Call Center Industry67 cited
2016It’s not all about language ability: motivational cultural intelligence matters in call center performance57 cited
2011Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice57 cited
2014Call centre interaction: A case of sanctioned face attack?50 cited
2015Language for Specific Purpose (LSP) performance assessment in Asian call centres: strong and weak definitions49 cited
2008The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion47 cited
2014LSP teacher education: Review of literature and suggestions for the research agenda45 cited
2017An analysis of web-chat in an outsourced customer service account in the Philippines41 cited
2012English in the Workplace37 cited
2012English for Specific Purposes and English as a Lingua Franca31 cited
2019Decentering language: displacing Englishes from the study of Englishes26 cited
2016Profiling Agents and Callers: A Dual Comparison Across Speaker Roles and British versus American English23 cited
2010Analyzing the Genre Structure of Chinese Call-Center Communication21 cited
2011Linking Communication Competence With Call Center Agents' Sales Effectiveness21 cited
2017New perspectives on language and gender: Linguistic prescription and compliance in call centres20 cited