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Satisfaction with performance as a function of the initial level of expected performance and the deviation from expectations

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References

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1963Job attitudes in management: II. Perceived importance of needs as a function of job level.144 cited

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Cited by

2013Satisfaction with Past Financial Performance, Risk Taking, and Future Performance Expectations in the Family Business81 cited
1996Hotel Guest Satisfaction among Business Travelers76 cited
1989Satisfying Customer Expectations: The Effect on Conflict and Repurchase Intentions in Industrial Marketing Channels67 cited
1989Relative Deprivation and the Gender Wage Gap65 cited
1999The role of organizational justice in multi-source performance appraisal: theory-based applications and directions for research63 cited
1974Goal setting, performance and satisfaction in an interdependent task55 cited
1972Performance satisfaction as a function of the difference between expected and reported performance at five levels of reported performance55 cited
1997Relative Impact of Performance and Importance Ratings on Measurement of Service Quality47 cited
1997The principal’s and agents’ contribution to customer loyalty within an integrated service distribution channel42 cited
1986The Job Characteristics Model and Growth Satisfaction: Main Effects of Assimilation of Work Experience and Context Satisfaction36 cited
1991An Application of Control Theory to Understanding the Relationship Between Performance and Satisfaction33 cited
2018Learning Orientation and Performance Satisfaction as Predictors of Small Firm Innovation: The Moderating Role of Gender31 cited
2015When Feedback Interventions Backfire: Why Higher Performance Feedback May Result in Lower Self‐Perceived Competence and Satisfaction with Performance31 cited
2016A framework of satisfaction for continually delivered business services28 cited
1986An attempt toward an integrated theory of consumer psychology and decision‐making28 cited
1997An importance-performance approach to evaluating internal marketing in a recreation centre27 cited