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A Study of Key Success Factors of Service Enterprises in China · Study

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ArticleA Study of Key Success Factors of Service Enterprises in China

Min Zhang2014

Article2014

A Study of Key Success Factors of Service Enterprises in China

Min Zhang · Gang Alan Wang · T. N. Goh · Zhen He

52 citations·0/0 files stored·Journal of Business Ethics

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Customer Service Quality and Loyalty Service and Product Innovation Corporate Identity and Reputation

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References

1968The Discovery of Grounded Theory: Strategies for Qualitative Research.1968The Discovery of Grounded Theory; Strategies for Qualitative Research 2006Constructing grounded theory : a practical guide through qualitative analysis 2007Strategy and society: the link between competitive advantage and corporate social responsibility 2006Constructing grounded theory. A practical guide through qualitative analysis 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 2020Mediterranean journal of social sciences 2003Managing the transition from products to services

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Details

Year2014

Typearticle

Published2014-02-06

VenueJournal of Business Ethics

ISSN-L0167-4544

Languageen

Citations52

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s10551-014-2074-2

openalex_workW2031005692

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