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Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency

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References

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2009The influence of total quality management practices on the transformation of how organisations work15 cited

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2003Mitarbeiter- und Kundenzufriedenheit in öffentlichen Organisationen7 cited

1999Research Article: Institutional Problems Facing Environmental Decision Makers in Local, State, and Other Subnational Governments4 cited