Article2002

ERP SUCCESS: THE SEARCH FOR A COMPREHENSIVE FRAMEWORK

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

While there have been about a few dozen or so studies of ERP success measures, they have been centered on technical implementation success without taking into consideration that ERP implementation is only the first step towards its efficient and effective utilization. What’s more, most of the studies have diverse opinions on the evaluation criteria for ERP systems. Through FG discussions that are supplemented with literature for I/S and ERP success, a model for evaluating ERP system success is developed to guide practitioners in planning, executing and optimizing ERP implementations. In addition, the ERP success model can be expanded and extended to direct the efforts for future academic research.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1998Transforming Qualitative Information: Thematic Analysis and Code Development 2006Qualitative research: Methods in the social sciences 1992Information Systems Success: The Quest for the Dependent Variable 1997Focus Groups as Qualitative Research 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts 1990Focus Groups: Theory and Practice 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction

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2012ERP success prediction: An artificial neural network approach 2006Prioritization of enterprise resource planning (ERP) systems success measures 2011A framework for identifying and understanding enterprise systems benefits 2020Success and Failure Retrospectives of FinTech Projects: A Case Study Approach 2006Do top- and mid-level managers view Enterprise Resource Planning (ERP) systems success measures differently?

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