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Business process improvement of credit card department: case study of a multinational bank
16 references·2 citing·30 second hop
Business process improvement of credit card department: case study of a multinational bank (2012)Business process improvement of credit ca…The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels (2014)The Six Sigma Handbook: A Com…Qualitative Research in Health Care (2005)Qualitative Research in Healt…Intellectual Property: Valuation, Exploitation, and Infringement Damages (2005)Intellectual Property: Valuat…Workflow Modeling: Tools for Process Improvement and Application Development (2001)Workflow Modeling: Tools for …The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams (2001)The Six Sigma Way Team Fieldb…The Analytic Hierarchy Process in Natural Resource and Environmental Decision Making (2001)The Analytic Hierarchy Proces…Implementing Six Sigma (2001)Implementing Six SigmaThe Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)The Six Sigma Way: How GE, Mo…The Six Sigma Handbook (2000)The Six Sigma HandbookImplementing Six Sigma: Smarter Solutions Using Statistical Methods (2000)Implementing Six Sigma: Smart…Managing Credit Risk:The Next Great Financial Challenge (1998)Managing Credit Risk:The Next…Business process change: Reengineering concepts, methods and technologies (1996)Business process change: Reen…Beginning Qualitative Research: A Philosophical and Practical Guide (1994)Beginning Qualitative Researc…Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness (1991)Business process improvement …Marketing Plans: How to Prepare Them, How to Use Them (1989)Marketing Plans: How to Prepa…Advertising Media Planning (1976)Advertising Media PlanningBusiness Process Reengineering as the Current Best Methodology for Improving the Business Process (2019)Business Process Reengineerin…Credit card account opening excellence using six sigma methodology (2016)Credit card account opening e…How Much of Corporate-Treasury Yield Spread Is Due to Credit Risk?: A New Calibration Approach (2003)Incorporating sustainability criteria into credit risk management (2008)Environmental Credit Risk Management in Banks and Financial Service Institutions (2011)The role of dynamic capabilities in e-business transformation (2003)A stakeholder approach to relationship marketing strategy (2005)Understanding and profitably managing customer loyalty (2008)Product-Based Workflow Design (2003)Activity labeling in process modeling: Empirical insights and recommendations (2009)Refactoring large process model repositories (2011)Introduction to Monte Carlo simulation (2008)The evolving theory of quality management: The role of Six Sigma (2008)How to improve R&D productivity: the pharmaceutical industry's grand challenge (2010)Application of the analytic network process in multi-criteria analysis of sustainable forest management (2004)Multiple criteria decision support in forest management—the approach, methods applied, and experiences gained (2004)Multi Criteria Analysis for bioenergy systems assessments (2008)Six sigma seen as a methodology for total quality management (2001)The power of business models (2005)Internationalization, innovation and entrepreneurship: business models for new technology-based firms (2010)Implementing the Lean Sigma framework in an Indian SME: a case study (2006)Total Survey Error: Design, Implementation, and Evaluation (2010)An analysis of the Six Sigma DMAIC method from the perspective of problem solving (2012)Managerial perceptions of corporate social disclosure (2002)Telling Half the Story: A Critical Review of Research on the Teaching Beliefs and Practices of University Academics (2002)The Space Between: On Being an Insider-Outsider in Qualitative Research (2009)Key ingredients for the effective implementation of Six Sigma program (2002)Six Sigma: a goal‐theoretic perspective (2002)Six Sigma: Definition and underlying theory⋆ (2007)Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1] (2003)An evaluation of conceptual business process modelling languages (2006)Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector (2011)
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References

  • 1994Beginning Qualitative Research: A Philosophical and Practical Guide2,610 cited
  • 2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance994 cited
  • 1991Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness780 cited
  • 2000Implementing Six Sigma: Smarter Solutions Using Statistical Methods772 cited
  • 2014The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels578 cited
  • 2000The Six Sigma Handbook483 cited
  • 1989Marketing Plans: How to Prepare Them, How to Use Them340 cited
  • 2001The Analytic Hierarchy Process in Natural Resource and Environmental Decision Making327 cited
  • 1998Managing Credit Risk:The Next Great Financial Challenge303 cited
  • 2001Workflow Modeling: Tools for Process Improvement and Application Development282 cited
  • 2001Implementing Six Sigma214 cited
  • 2005Qualitative Research in Health Care181 cited
  • 2005Intellectual Property: Valuation, Exploitation, and Infringement Damages145 cited
  • 1976Advertising Media Planning141 cited
  • 1996Business process change: Reengineering concepts, methods and technologies

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128 cited
  • 2001The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams124 cited
  • Cited by

    • 2019Business Process Reengineering as the Current Best Methodology for Improving the Business Process34 cited
    • 2016Credit card account opening excellence using six sigma methodology13 cited