Does Work Engagement Mediate the Effect of Polychronicity on Performance Outcomes? A Study in the Hospitality Industry in Northern Cyprus

Osman M. Karatepe · Georgiana Karadaş · Arezou Khabbaz Azar · Nazanin Naderiadib Alpler

73 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

The present study investigates work engagement as a mediating variable in the relationship between polychronicity and performance outcomes. Respondents were full-time frontline employees in the five-star hotels in the Turkish Republic of Northern Cyprus. The results from structural equation modeling reveal that the impact of polychronicity on job performance and extra-role customer service is fully mediated by work engagement. Theoretical and practical implications of the results are presented in the study.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach 2006The Measurement of Work Engagement With a Short Questionnaire 1989LISREL 7 : user's reference guide 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT 1996PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS 2010Job Engagement: Antecedents and Effects on Job Performance

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