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Service quality and tipping: The moderating role of the quality of food · Study

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ArticleService quality and tipping: The moderating role of the quality of food

Hana Medler-Liraz2012

Article2012

Service quality and tipping: The moderating role of the quality of food

Hana Medler-Liraz

16 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Service and Product Innovation Psychology of Social Influence

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2010Winning the Service Game 1994Consumer satisfaction and perceived quality: Complementary or divergent constructs?2001Emotional Bonding and Restaurant Loyalty 1998Selective attention to food-related stimuli in hunger: are attentional biases specific to emotional and psychopathological states, or are they also found in normal drive states?2000Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship 1998Consumer loyalty in the restaurant industry ‐ a preliminary exploration of the issues 2007Handbook of contemporary behavioral economics: foundations and developments

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2015Students’ Satisfaction with the University Cafeteria: Structural Relationships of Food Quality, Staff, Price Fairness, and Ambiance

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2007The Social Norm of Tipping: A Review1article · 5 shared references 2011Business strategy and the social norm of tippingarticle · 4 shared references 2015Does a server's attentiveness matter? Understanding intercultural service encounters in restaurantsarticle · 4 shared references 2017Restoran İşletmelerinde Hizmet Kalitesi, Müşteri Memnuniyeti ve Müşteri Sadakatinin Ağızdan Ağıza Pazarlamaya Etkisi - The Effect of Service Quality, Customer Satisfaction and Customer Loyalty on Word of Mouth Marketing in Restaurantsarticle · 4 shared references 1997Customer voluntary performance: Customers as partners in service deliveryarticle · 3 shared references 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Pricearticle · 3 shared references

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Year2012

Typearticle

Published2012-03-04

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations16

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2012.02.009

openalex_workW2032617879

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