Unprofitable customers and their managementMichael Haenlein, Andreas Kaplan2008-10-17articleBusiness Horizons57 citationsclosedNo readable copy stored yet — this record is metadata only.Customer churn and segmentationCustomer Service Quality and LoyaltyCorporate Governance and ManagementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 57 citations exist upstream.References1990Zero defections: quality comes to services.1956Product Differentiation and Market Segmentation as Alternative Marketing Strategies1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services2004Valuing Customers1985Understanding personal relationships : an interdisciplinary approach1986Analysis of Referral Networks in Marketing: Methods and Illustration2001Customer Profitability in a Supply ChainCited by2013Targeting Revenue Leaders for a New Product2012Perceived Fairness of Differential Customer Treatment2021Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification2010An Empirical Analysis of Attitudinal and Behavioral Reactions Toward the Abandonment of Unprofitable Customer Relationships2012The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: an empirical analysis2016Selective demarketing2017How to date your clients in the 21 st century: Challenges in managing customer relationships in today's world2010Customer prioritization in higher education: targeting ‘right’ students for long-term profitability