Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Effects of contact employee supports on critical employee responses and customer service evaluation

16 references·16 citing·32 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1990Comparative fit indexes in structural models.25,213 cited
1957A Theory of Cognitive Dissonance24,224 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2017A Theory of Cognitive Dissonance18,122 cited
1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
1964Work and motivation10,436 cited
2002Perceived organizational support: A review of the literature.7,583 cited
1986Perceived organizational support.7,053 cited
1959Motivation reconsidered: The concept of competence.5,681 cited
1972Self-Perception Theory5,236 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

4,950 cited

Cited by

2006Relationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employees309 cited
2018Ethical Leadership and Team-Level Creativity: Mediation of Psychological Safety Climate and Moderation of Supervisor Support for Creativity189 cited
2009Does the Job Satisfaction—Job Performance Relationship Vary Across Cultures?123 cited
2013Investigating work engagement in the service environment118 cited
2017When and why do social resources influence employee advocacy? The role of personal investment and perceived recognition107 cited
2011Employee empowerment, job satisfaction and organizational commitment94 cited
2007The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes88 cited
2014Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation82 cited
2017The role of customer participation for enhancing repurchase intention77 cited
2021Revisiting the emotional intelligence and transformational leadership debate: (How) does emotional intelligence matter to effective leadership?75 cited
2008Customers as contributors and reliable evaluators of creativity in the service industry72 cited
2010Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey70 cited
2022Driving service-oriented organizational citizenship behavior through error management culture61 cited
2013As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface60 cited
2015Supervisory support and organizational citizenship behavior53 cited
2013Effects of co-worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry49 cited