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Reflections on issues of power in packaged software selection

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Information Systems Theories and Implementation Management and Organizational Studies ERP Systems Implementation and Impact

Abstract

Abstract. The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjørn‐Andersen to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, information technology (IT) managers, IT vendors and consultants and end‐users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.

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References

1974Power: A Radical View 1987The Case Research Strategy in Studies of Information Systems 1995Interpretive case studies in IS research: nature and method 1983Power, politics, and MIS implementation 1996A critical perspective on action research as a method for information systems research 1995Approaches to Social Enquiry.1970Three Dilemmas in Action Research 1997The Machine at Work: Technology, Work and Organization

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2014Research on Public Procurement of Information Systems: The Need for a Process Approach 2009Beyond the ERP Implementation Study: A New Approach to the Study of Packaged Information Systems 2017Applying Turner’s Three-Process Theory of Power to the Study of Power Relations in a Troubled Information Systems Implementation

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