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Total quality management contrasts in manufacturing and service industries
10 references·16 citing·33 second hop
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this work references cited by second hop

References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1989From Competitive Advantage to Corporate Strategy2,170 cited
  • 1970Quality planning and analysis896 cited
  • 1982Guide to Quality Control740 cited
  • 1983Toyota Production System: Practical Approach to Production Management607 cited
  • 2019World Class Manufacturing493 cited
  • 1986Marketing Research250 cited
  • 1989The Buyer‐Supplier Relationship in Total Quality Management182 cited
  • 1981On-line quality control during production120 cited

Cited by

  • 2001Total quality management in UK service organisations: some key findings from a survey89 cited
  • 2022Toward a contingency perspective of organizational and supply chain resilience76 cited
  • 2011Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry73 cited
  • 2008A review of empirical investigations comparing quality initiatives in manufacturing and service organizations62 cited
  • 2016Deploying business excellence – success factors for high performance

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61 cited
  • 2000TQM implementation: comparing Singapore’s service and manufacturing leaders60 cited
  • 2015Conceptualizing and Measuring Perceived Quality, Brand Awareness, and Brand Image Composition of Brand Loyalty58 cited
  • 2020A bibliometric view on the use of total quality management in services49 cited
  • 2018The impact of strategic quality orientation on innovation capabilities and sustainable business growth47 cited
  • 2003Management of service quality – differences in values, practices and outcomes44 cited
  • 2019Organizational enablers of business process reengineering implementation38 cited
  • 2014TQM practices and knowledge management: a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors36 cited
  • 2012Total quality management practices in manufacturing and service industries: a comparative study33 cited
  • 2012Total quality management in Sri Lankan service organizations31 cited
  • 2001TQM in Taiwan’s computer and its peripheral industry24 cited
  • 2013A study of the impact of TQM on organizational performance of the Telecommunication Industry in Iran23 cited