Supervisory support as a major condition to enhance transfer

Abstract

Supervisory support is perceived as a major condition for enhancing the transfer of training. This article presents two studies that investigated the impact of supervisory behaviour on trainees’ transfer. Both studies were carried out in banking organisations. One study consisted of the investigation of a training programme that provided bank tellers with the knowledge and skills for handling customers’ complaints. The other study focused on the transfer of the training programme ‘legal aspects of bank tellers’ jobs’. In neither study was there any convincing evidence for the impact of supervisory behaviour on the transfer of training. The implications for future research and current practice are discussed here.

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