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Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality
16 references·0 citing·41 second hopsampled
Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality (2012)Customer Orientation and Cross-Buying: Th…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Market Orientation and the Learning Organization (1995)Market Orientation and the Le…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A resource‐based view of the firm (1984)A resource‐based view of the …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Evolving to a New Dominant Logic for Marketing (2003)Exchange and Power in Social Life. (1965)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Exchange and Power in Social Life (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Firm Resources and Sustained Competitive Advantage (1991)The Theory of the Growth of the Firm (1995)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1984A resource‐based view of the firm26,093 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,374 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1991

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Refinement and reassessment of the SERVQUAL scale.
3,947 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,657 cited
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