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The Impact of Waiting Time Guarantees on Customers' Waiting Experiences

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References

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1999How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting236 cited
2002Consumer Perception and Evaluation of Waiting Time: A Field Experiment210 cited
2006A perceptual mapping of online travel agencies and preference attributes187 cited
2010Shopping motives as antecedents of e-satisfaction and e-loyalty160 cited
2006The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers156 cited
2015Prediction of business process durations using non-Markovian stochastic Petri nets121 cited
2003Reality or Perception?121 cited
2011Call Centers with Delay Information: Models and Insights119 cited
2000Waiting: integrating social and psychological perspectives in operations management118 cited
2010Consumer Expectations and Culture: The Effect of Belief in Karma in India116 cited
2008Twenty Years of Service Guarantee Research110 cited
2011Promised Delivery Time and Capacity Games in Time-Based Competition108 cited
2010Worth waiting for: increasing satisfaction by making consumers wait105 cited
2007OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters98 cited
2009It Depends87 cited
2024The Effect of Delivery Time on Repurchase Behavior in Quick Commerce80 cited