Logistics service capabilities and firm performance of international distribution center operators

Chin‐Shan Lu · Ching‐Chiao Yang

73 citations0/0 files storedService Industries Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Outsourcing and Supply Chain Management Quality and Supply Management Logistics and Transportation Systems

Abstract

This study empirically evaluated the crucial logistics service capabilities and firm performance of international distribution center operators in Taiwan. Three critical logistics service capabilities were identified based on factor analysis: (a) innovation capability, (b) customer response capability, and (c) flexible operation capability. Cluster analysis was subsequently used and based on their mean scores in the three logistics capability dimensions, respondents' firms were assigned to one of three groups, namely: customer response and flexible operation capabilities-oriented firms, customer response and innovation capabilities-oriented firms, and customer response capability-oriented firms. Findings indicated that customer response and innovation capabilities-oriented firms had the best firm performance, followed by customer response and flexible operation capabilities-oriented firms and customer response capability-oriented firms.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 73 citations exist upstream.

References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1984A resource‐based view of the firm 1992The balanced scorecard : measures that drive performance 2006The Core Competence of the Corporation 2022Business Research Methods 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation 1993Strategic assets and organizational rent

Cited by

2020Logistics innovation capability and its impacts on the supply chain risks in the Industry 4.0 era 2015Evaluating logistics capability for mitigation of supply chain uncertainty and risk in the Australian courier firms 2018Prioritizing warehouse performance measures in contemporary supply chains 2019ENTREPRENEURIAL PERFORMANCE AND SMALL BUSINESS ENTERPRISES IN UGANDA 2018A literature review on performance measures of logistics management: an intellectual capital perspective 2018

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.