Prioritizing warehouse performance measures in contemporary supply chains

Tritos Laosirihongthong · Dotun Adebanjo · Premaratne Samaranayake · Nachiappan Subramanian · Sakun Boon‐itt

47 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Quality and Supply Management Multi-Criteria Decision Making Advanced Manufacturing and Logistics Optimization

Abstract

Purpose Due to the importance of efficiency and responsiveness measures rather than just efficiency measures, this research recognizes both measures when considering overall performance of warehouse operations. Thus, the purpose of this paper is to prioritize overall performance measures associated with warehouse operations in manufacturing, third-party logistics service provider and retail industry supply chains. Design/methodology/approach The study uses an integrated approach that involves the Q-sort method to group measures into four categories. Fuzzy analytical hierarchy process was then used to prioritize individual performance measures within each category and integer liner programming model was used to validate prioritized categories, using the judgment of multiple decision makers across three industries. Findings The result shows that the financial category is a dominating performance category in managing warehouse operations across all three industries selected. Within the financial category, cost of insurance accounted for 25 percent of total weight of the category, and is considered to be a powerful measure. The financial category is verified by multiple decision makers across three industries, as the most important performance category. Research limitations/implications As part of adopting the proposed methodology in practice, it needs to be guided by overall methodology appropriate for industry-specific contexts. Originality/value Key novel aspects of this study are to categorize warehouse operations measures and analyze their perspectives in different industries, understand dominant categories of warehouse operations measures in the contemporary supply chain and finally to explore to what extent current practices lead to achieving efficiency and responsiveness in the selected industries.

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References

1960A Coefficient of Agreement for Nominal Scales 1990How to make a decision: The analytic hierarchy process 1996Applications of the extent analysis method on fuzzy AHP 2000Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process 1999Measuring supply chain performance 2001Performance measures and metrics in a supply chain environment 2002Supply Chain Logistics Management 2010ENSURING SUPPLY CHAIN RESILIENCE: DEVELOPMENT OF A CONCEPTUAL FRAMEWORK

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