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Applying information-based methods in importance–performance analysis when the information of importance is unavailable
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Applying information-based methods in importance–performance analysis when the information of importance is unavailable (2010)Applying information-based methods in imp…Applying importance-performance analysis to compare the changes of a convenient store (2007)Applying importance-performan…Visitor Evaluations of Management Actions at a Highly Impacted Appalachian Trail Camping Area (2006)Visitor Evaluations of Manage…Back-propagation neural network based importance–performance analysis for determining critical service attributes (2006)Back-propagation neural netwo…Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses (2005)Using Importance-Performance …Sources of dissatisfaction in end-user support (2002)Sources of dissatisfaction in…Sensitivity Analysis for Importance Assessment (2002)Sensitivity Analysis for Impo…Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique (2001)Quality evaluation in on‐line…Diagnosing information systems success: importance–performance maps in the health club industry (2001)Diagnosing information system…Doing Quantitative Research in the Social Sciences: An Integrated Approach to Research Design, Measurement and Statistics (1999)Doing Quantitative Research i…Importance‐Satisfaction Analysis: A Diagnostic Tool for Organizational Change (1992)Importance‐Satisfaction Analy…The Level of Measurement and "Permissible" Statistical Analysis in Social Research (1977)The Level of Measurement and …Importance-Performance Analysis (1977)Importance-Performance Analys…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Information Systems Success: The Quest for the Dependent Variable (1992)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)A critical evaluation of importance–performance analysis (2012)Hospital information systems: Measuring end user computing satisfaction (EUCS) (2012)Recreation Impacts and Management in Wilderness: A State-of-Knowledge Review (2000)Revisiting importance–performance analysis (2001)The productivity paradox of information technology (1993)Importance-Performance Analysis based SWOT analysis (2016)Assessing Organizational Change: A Guide to Methods, Measures, and Practices. (1984)Handbook of Organizational Behavior (1988)Police Performance: A Model for Assessing Citizens' Satisfaction and the Importance of Police Attributes (2001)Applying Importance-Performance Analysis to Evaluate E-Business Strategies among Small Firms (2004)Statistics for Experimenters (1979)Verification, Validation, and Confirmation of Numerical Models in the Earth Sciences (1994)A Quantitative Model-Independent Method for Global Sensitivity Analysis of Model Output (1999)A new uncertainty importance measure (2006)“Opening Up” and “Closing Down” (2007)Sensitivity analysis: A review of recent advances (2015)An Index of Factorial Simplicity (1974)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)Importance–performance analysis in tourism: A framework for researchers (2014)Coefficient Alpha and the Internal Structure of Tests (1951)Customers' perceptions of online retailing service quality and their satisfaction (2004)Measuring customer perceived online service quality (2004)Developing e-service quality scales: A literature review (2010)Marketing in an Information-Intensive Environment: Strategic Implications of Knowledge as an Asset (1991)An Integrated Model of Information Systems Adoption in Small Businesses (1999)Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study (2008)Do airline self-service check-in kiosks meet the needs of passengers? (2008)Measuring Customer Satisfaction toward Localization Website by WebQual and Importance Performance Analysis (Case Study on AliexPress Site in Indonesia) (2016)Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Community-based Tourism Enterprises Development in Kenya: An Exploration of Their Potential as Avenues of Poverty Reduction (2007)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,463 cited
  • 2002Sensitivity Analysis for Importance Assessment1,303 cited
  • 1999Doing Quantitative Research in the Social Sciences: An Integrated Approach to Research Design, Measurement and Statistics641 cited
  • 2001Diagnosing information systems success: importance–performance maps in the health club industry166 cited
  • 2006Back-propagation neural network based importance–performance analysis for determining critical service attributes142 cited
  • 2001Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique113 cited
  • 2002Sources of dissatisfaction in end-user support110 cited
  • 2006Visitor Evaluations of Management Actions at a Highly Impacted Appalachian Trail Camping Area57 cited
  • 1992Importance‐Satisfaction Analysis: A Diagnostic Tool for Organizational Change54 cited
  • 2005Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses51 cited
  • 1977The Level of Measurement and "Permissible" Statistical Analysis in Social Research47 cited
  • 2007Applying importance-performance analysis to compare the changes of a convenient store43 cited

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