Interruption Management and Recovery in Time-critical Supervisory-level Tasks

Farzan Sasangohar · Stacey D. Scott · Birsen Donmez

10 citations0/0 files storedProceedings of the Human Factors and Ergonomics Society Annual Meeting

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Personal Information Management and User Behavior Human-Automation Interaction and Safety Team Dynamics and Performance

Abstract

The negative effects of interruptions on task performance in modern work environments are well documented. However, in most time-critical supervisory-level tasks such as emergency response and mission command and control, interruptions to supervisors may contain valuable information necessary for the execution of the task. In such cases, supervisors may need assistance to manage or recover from interruptions as efficiently and effectively as possible. This paper reviews the relevant interruption management and recovery literature to identify opportunities for research.

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2003Work Interrupted: A Closer Look at the Role of Interruptions in Organizational Life 2003Preparing to resume an interrupted task: effects of prospective goal encoding and retrospective rehearsal 2004Recovering From Interruptions: Implications for Driver Distraction Research 2000Instant Messaging: Effects of Relevance and Timing 1988Coping with competing demands: Interruption and the Type A pattern.2004Controlling interruptions 1998Effects of Modality on Interrupted Flight Deck Performance: Implications for Data Link 2006Surviving task interruptions: Investigating the implications of long-term working memory theory

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