Improving the role played by humans in the development of enterprise engineering and integration projects through training based on multimedia

Abstract

The improvement of enterprises relies on the success of enterprise engineering and integration projects. Usually, these projects are complex and difficult to carry out. Human resources are, without doubt, one of the most essential key points in the success of such projects. Therefore, the role played by both internal staff and external consultants and professionals needs to be analysed and, based on this analysis, enabling methods and tools should be provided to the people involved in a project. This paper analyses some of the human aspects related to the application of engineering and integration projects in an enterprise, focusing on know-how and roles. This leads to the definition of human-related principles for the training of project developers and an eight steps approach to achieve them. It is hoped the paper will contribute to improving the efficiency, accuracy and reliability of enterprise projects. Based on the IE-GIP (Enterprise Integration-Business Processes Integrated Management, acronyms in Spanish) Proposal and its embedded CIMOSA (Computer Integrated Manufacturing for Open Systems Architecture) Models, these principles were applied and validated in a tile enterprise supported by a multimedia computer-training tool, called CILT (CIMOSA Learning Tool for Enterprise Integration).

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