Quality improvement programs: Tools for international competitive advantage

Essam Mahmoud · Gary C. Anders

12 citations0/0 files storedThe International Executive

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Abstract There is growing concern about the long‐run success of U.S. industries in the face of increasing foreign competition. Product quality is a strategic business issue. In an effort to gain competitive advantage, some firms are implementing organization‐wide quality training programs. Many firms have still to recognize the benefits of a quality orientation, however. This article examines how quality programs are implemented in organizations. It considers factors leading to success in developing a quality orientation and compares the Japanese and American approaches. © 1992 John Wiley & Sons, Inc.

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1984Gaining competitive advantage through human resource management practices 1990Total quality management: the second industrial revolution 2009Competitive Advantage 1987Product quality and competitive strategy 1981Big hat, no cattle: managing human resources.1982Organizational Barriers to the Utilization of Research 1990Total Quality Control in Dutch Industry 1990Emphases of Japanese total quality management in the 1980s

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