Article1987

Measuring and Interpreting Organizational Culture

Susan R. Glaser · Sonia Zamanou · Kenneth L. Hacker

273 citations0/0 files storedManagement Communication Quarterly

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Organizational Management and Innovation Leadership and Management in Organizations Management and Organizational Practices

Abstract

This article offers a triangulation approach to the study of organizational culture by employing reliably coded interviews to help interpret and place in context the results of statistical analyses from a standardized survey questionnaire. Subjects were 195 government employees representing every level and division in their department. All 195 subjects completed the Organizational Culture Survey and 91 subjects participated in 45-minute critical incident interviews designed to elicit subjects' interpretations of organizational events. From the analyses of these data emerges a description of the organization's culture.

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2017The Interpretation of Cultures 1984Research in Organizational Behavior 1976The Practice of Social Research.1973Designing Complex Organizations 1980Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings 1979On Studying Organizational Cultures 1983ON THE ETIOLOGY OF CLIMATES 1984Bringing corporate culture to the bottom line

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