Controlling offshore knowledge workers: Power and agency in India's software outsourcing industry

Carol Upadhya

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Outsourcing and Supply Chain Management Global and Cross-Cultural Management Digital Economy and Work Transformation

Abstract

The paper describes the modes of organisational control employed in the Indian software services outsourcing industry, highlighting the combination of subjective and panoptical managerial techniques. Drawing on ethnographic work in several software services companies in Bangalore, India, it explores the structures of power that operate in these organisations as well as the agency and subjectivity of software workers.

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1999The Information Age: Economy, Society and Culture 1990Governing the soul: the shaping of the private self 1976Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century.1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams 2018The Time Bind: When Work Becomes Home and Home Becomes Work 1997The Time Bind 1992Design and Devotion: Surges of Rational and Normative Ideologies of Control in Managerial Discourse 1995Engineering Culture: Control and Commitment in a High-Tech Corporation.

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