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Cited by

• 2017Customer experience management in hospitality360 cited
• 1982Perspectives on the Technology of Service Operations213 cited
• 1986Private and public sector managers: An empirical investigation of job characteristics and organizational climate.179 cited
• 1981Is Management Really Generic?175 cited
• 1981Government Learning115 cited
• 1998Comparing Public and Private Organizations114 cited
• 2017Business sustainability and corporate social responsibility: case studies of three gas operators in China55 cited
• 1989PUBLIC SECTOR CULTURE MANAGERIALISM OR MULTICULTURALISM?44 cited
• 2009Towards developing a theoretical framework for measuring public sector managers' career success39 cited
• 1981Marketing Strategy Differences between State and Privately Owned Corporations: An Exploratory Analysis35 cited
• 1987Merit Pay and Motivation in the Public Workforce: Beyond Technical Concerns To More Basic Considerations28 cited
• 2012Discrimination across the Sectors: A Comparison of Discrimination Trends in Private and Public Organizations26 cited
• 1996Different factors considered in project selection at public and private R&D institutes25 cited
• 1987Managing in the museum organization I. Leadership and communication