The successful information center: what does it take?

Abstract

The growth of end-user computing is one of the most important trends in information systems today. Organizations are increasingly turning to information centers to facilitate and coordinate these activities. This paper reports the results of a field survey of information center managers. It attempts to identify major successes and problems that are faced by these managers. It also aims to define critical success factors for such centers. The paper concludes with recommendations on how firms can apply the results of the study to their own situations.

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