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Total quality management in the public sector
11 references·14 citing·33 second hop
Total quality management in the public sector (1991)Total quality management in the public se…Deming Management Method (2023)Deming Management MethodThe deming route to quality and productivity (1991)The deming route to quality a…Total Quality Management for Public Sector Productivity Improvement (1990)Total Quality Management for …The deming management method (1990)The deming management methodLeadership for America: Rebuilding the Public Service (1990)Leadership for America: Rebui…Juran on Leadership For Quality (1989)Juran on Leadership For Quali…The Deming guide to quality and competitive position (1987)The Deming guide to quality a…What is total quality control the japanese way (1985)What is total quality control…Out of the Crisis (1982)Out of the CrisisThe Deadly Sins in Public Administration (1980)The Deadly Sins in Public Adm…Total quality control (1961)Total quality controlThe impacts of total quality management practices in Algerian higher education institutions (2022)The impacts of total quality …Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation (2020)Organizational Performance an…Development of a framework for lean enterprise (2020)Development of a framework fo…Process Innovation in Local Governments: an empirical study of continuous improvement effort DOI: 10.7819/rbgn.v15i47.1160 (2013)Process Innovation in Local G…Total Quality Management (2012)Total Quality ManagementIMPLEMENTING LARGE-SCALE ORGANIZATION DEVELOPMENT AND CHANGE IN THE STATES (2009)IMPLEMENTING LARGE-SCALE ORGA…The role of motivation in performance management: The case of performance-related-pay schemes in British local authorities (2003)The role of motivation in per…Measures to assess the impact of information technology on quality management (2000)Measures to assess the impact…Implementation of Total Quality Management in Some Saudi Public Sector Organizations (1999)Implementation of Total Quali…A model for institutionalizing TQM in a state government agency (1997)A model for institutionalizin…The Evolution of Quality Management: An Overview of the TQM Literature (1995)The Evolution of Quality Mana…Creating a new organizational culture: the key to total quality management in the public sector (1995)Creating a new organizational…How quality‐oriented have state and local governments really become? (1994)How quality‐oriented have sta…Implementing Total Quality Management in the United States (1993)Implementing Total Quality Ma…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Validating Instruments in MIS Research1 (1989)ENABLING A TQM STRUCTURE THROUGH INFORMATION TECHNOLOGY (2004)Assessing the impact of information technology on firm performance using canonical correlation analysis (2010)Unlocking the relationships between strategic planning, leadership and technology transfer competence: the mediating role of strategic quality management (2022)Total quality management as competitive advantage: A review and empirical study (1995)BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Toward a General Theory of Competitive Rationality (1992)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)Learning in and about complex systems (1994)Optimal Lot Sizing, Process Quality Improvement and Setup Cost Reduction (1986)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Performance measurement system design (1995)Incentives and cooperation: the joint effects of task and reward interdependence on group performance (1997)The Grammars of Trust: A Model and General Implications (1998)Mobile Games: Analyzing the Needs and Values of the Consumers (2010)Quality Management Organizations and Techniques (1992)TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL BEHAVIOR MANAGEMENT: AN INTEGRATION FOR CONTINUAL IMPROVEMENT (1992)Action Learning and Reflective Practice in Project Environments that are Related to Leadership Development (2001)Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment (1993)Community Policing in Small Town and Rural America (1994)The Transformation of Work Revisited: The Limits of Flexibility in American Manufacturing (1996)Comparing Job Satisfaction among Public- and Private-Sector Employees (1996)A Model of Voluntary Turnover in State Government (2000)Employee Empowerment and Turnover Intention in the U.S. Federal Bureaucracy (2015)Assessing Operations Management from a Strategic Perspective (1989)Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers (2001)Total quality management (TQM): an overview (2004)
this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 1961Total quality control1,547 cited
  • 1990The deming management method1,052 cited
  • 1989Juran on Leadership For Quality740 cited
  • 1987The Deming guide to quality and competitive position172 cited
  • 2023Deming Management Method172 cited
  • 1990Leadership for America: Rebuilding the Public Service159 cited
  • 1991The deming route to quality and productivity91 cited
  • 1980The Deadly Sins in Public Administration57 cited
  • 1990Total Quality Management for Public Sector Productivity Improvement36 cited

Cited by

  • 2000Measures to assess the impact of information technology on quality management66 cited
  • 2022The impacts of total quality management practices in Algerian higher education institutions35 cited
  • 1993Implementing Total Quality Management in the United States31 cited
  • 1997A model for institutionalizing TQM in a state government agency26 cited
  • 1995The Evolution of Quality Management: An Overview of the TQM Literature

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25 cited
  • 1995Creating a new organizational culture: the key to total quality management in the public sector24 cited
  • 2012Total Quality Management19 cited
  • 2020Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation17 cited
  • 2020Development of a framework for lean enterprise17 cited
  • 1999Implementation of Total Quality Management in Some Saudi Public Sector Organizations16 cited
  • 2003The role of motivation in performance management: The case of performance-related-pay schemes in British local authorities12 cited
  • 2009IMPLEMENTING LARGE-SCALE ORGANIZATION DEVELOPMENT AND CHANGE IN THE STATES11 cited
  • 1994How quality‐oriented have state and local governments really become?9 cited
  • 2013Process Innovation in Local Governments: an empirical study of continuous improvement effort DOI: 10.7819/rbgn.v15i47.11608 cited