References

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• 1997The balanced scorecard: Translating strategy into action8,199 cited
• 2000Financial intermediation and growth: Causality and causes4,411 cited
• 1997Efficiency of financial institutions: International survey and directions for future research3,488 cited
• 1995Performance measurement system design3,257 cited
• 1996Linking the Balanced Scorecard to Strategy1,815 cited
• 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
• 1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited
• 2003Performance Measurement in a Supply Chain547 cited
• 2004Consolidation and efficiency in the financial sector: A review of the international evidence527 cited
• 2005Demystifying productivity and performance466 cited
• 2007International Comparisons of Banking Efficiency331 cited
• 1989Planning and Measurement in Your Organization of the Future328 cited
• 2002Marketing productivity: issues and analysis285 cited
• 2005Erratum231 cited
• 2006