Article2013

Quality Costs in Construction: Case of Qom Monorail Project in Iran

40 citations0/0 files storedJournal of Construction Engineering and Management

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Construction Project Management and Performance Management Systems and Quality Improvement Construction Engineering and Safety

Abstract

The effectiveness of a quality program implemented during the initial 18 months of the Qom monorail project in Iran is examined. A quality costing exercise was undertaken, and it was revealed that quality failures accounted for 0.05% of the project’s contract value. The contractor’s experiences in implementing and analyzing its quality costs offer a learning opportunity for companies seeking a competitive advantage by implementing quality improvement programs.

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1961Total quality control 2000Quantifying the causes and costs of rework in construction 1992Causes of Quality Deviations in Design and Construction 2009Measuring the Impact of Rework on Construction Cost Performance 1993The Essence of Total Quality Management 2002Illustrative Benchmarking Rework and Rework Costs in Swedish Construction Industry 2000Quality failure costs in civil engineering projects 2008Forensic Project Management: An Exploratory Examination of the Causal Behavior of Design-Induced Rework

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