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Skills in service work: an overview · Study

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ArticleSkills in service work: an overview

Marek Korczynski2005

Article2005

Skills in service work: an overview

Marek Korczynski

100 citations·0/0 files stored·Human Resource Management Journal

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Emotional Labor in Professions Competency Development and Evaluation Hospitality and Tourism Education

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References

1983The Managed Heart 1996Consumption and Identity at Work 1997Consumption and Identity at Work.2010The Service Profit Chain 1995The state we're in 2004Emotion Management in the Workplace 2001High Skills 2001Human Resource Management in Service Work

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2007Service Strategies Marketing, Operations, and Human Resource Practices 2016‘In a Male Workplace, Things Would Never Be Like This’: Using Gendered Notions to Neutralize Conflicts in a Swedish Supermarket

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Details

Year2005

Typearticle

Published2005-04-01

VenueHuman Resource Management Journal

ISSN-L0954-5395

Languageen

Citations100

Files0 public / 0

ShelfEmotional Labor in Professions

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doi10.1111/j.1748-8583.2005.tb00143.x

openalex_workW2041691306

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