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Skills in service work: an overview
16 references·2 citing·33 second hop
Skills in service work: an overview (2005)Skills in service work: an overviewThe Service Profit Chain (2010)The Service Profit ChainEmotion and Organizing (2006)Emotion and OrganizingConsumption and Identity (2005)Consumption and IdentityEmotion Management in the Workplace (2004)Emotion Management in the Wor…Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services (2001)Ignorant Theory and Knowledge…Human Resource Management in Service Work (2001)Human Resource Management in …High Skills (2001)High SkillsThe unbearable lightness of skill: the changing meaning of skill in UK policy discourses andsome implications for education and training (2000)The unbearable lightness of s…On the Front Line (1999)On the Front LineConsumption and Identity at Work. (1997)Consumption and Identity at W…Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice (1997)Bouquets, Brickbats and Blink…Consumption and Identity at Work (1996)Consumption and Identity at W…The state we're in (1995)The state we're inSkill (1990)SkillThe Sociology of Emotions and Flight Attendants: Hochschild's Managed Heart (1989)The Sociology of Emotions and…The Managed Heart (1983)The Managed Heart‘In a Male Workplace, Things Would Never Be Like This’: Using Gendered Notions to Neutralize Conflicts in a Swedish Supermarket (2016)‘In a Male Workplace, Things …Service Strategies Marketing, Operations, and Human Resource Practices (2007)Service Strategies Marketing,…The Social Construction of Reality (1967)Mood and Emotions in Small Groups and Work Teams (2001)The Authoritarian Personality (2001)Learning from Business Failure: Propositions of Grief Recovery for the Self-Employed (2003)7 Emotion in Organizations (2007)Human Nature and the Social Order (2017)Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Communities of Coping: Collective Emotional Labour in Service Work (2003)Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)The Oxford Handbook of Human Resource Management (2008)The death of the social? Re-figuring the territory of government (1996)Global production networks and the analysis of economic development (2002)Stakeholder Theory: The State of the Art (2010)The teacher's soul and the terrors of performativity (2003)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Interviews in Qualitative Research (2011)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)The Job Demands‐Resources model: state of the art (2007)Big Policies/Small World: An introduction to international perspectives in education policy (1998)Employability in a Knowledge-driven Economy (2003)How Institutions Evolve (2004)'Fun and surveillance': the paradox of high commitment management in call centres (2000)Social Implications of the Internet (2001)Automation, Algorithms, and Beyond: Why Work Design Matters More Than Ever in a Digital World (2019)On Being Positive: Concerns and Counterpoints (2006)It’s a Bittersweet Symphony, this Life: Fragile Academic Selves and Insecure Identities at Work (2013)Covid‐19: Supporting nurses' psychological and mental health (2020)
this work references cited by second hop

References

  • 1983The Managed Heart2,165 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1997Consumption and Identity at Work.1,142 cited
  • 2010The Service Profit Chain1,039 cited
  • 1995The state we're in828 cited
  • 2004Emotion Management in the Workplace536 cited
  • 2001High Skills476 cited
  • 2001Human Resource Management in Service Work461 cited
  • 1999On the Front Line303 cited
  • 2006Emotion and Organizing291 cited
  • 2001Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services255 cited
  • 1989The Sociology of Emotions and Flight Attendants: Hochschild's Managed Heart202 cited
  • 1990Skill196 cited
  • 2005Consumption and Identity191 cited
  • 1997Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice174 cited
  • 2000The unbearable lightness of skill: the changing meaning of skill in UK policy discourses andsome implications for education and training162 cited

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  • 2007Service Strategies Marketing, Operations, and Human Resource Practices15 cited
  • 2016‘In a Male Workplace, Things Would Never Be Like This’: Using Gendered Notions to Neutralize Conflicts in a Swedish Supermarket11 cited