IMPLEMENTING WELFARE REFORM IN MICHIGAN: THE ROLE OF STREET-LEVEL BUREAUCRATS[1]

Norma M. Riccucci

20 citations0/0 files storedInternational Journal of Public Administration

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Public Policy and Administration Research Social Policy and Reform Studies Public Administration in Developing Nations

Abstract

This study examines the implementation of welfare reform policies enacted by the state of Michigan. In particular, it focuses on how welfare policy is altered as it devolves from state policy makers to street-level bureaucrats in three local welfare agencies in Michigan. The analysis reveals that street-level bureaucrats in local welfare offices are in a position to interpret broadly stated goals handed down from officials, and, in some cases, to manage and greatly influence the delivery of services when messages are mixed. The study also suggests that the actual policies or services delivered by front-line workers in welfare offices do not completely correspond with the policy directives issued by state officials.

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References

1993Human Services as Complex Organizations.1961Administrative law review 1989Public Administration: Understanding Management, Politics, and Law in the Public Sector 1980People-Processing: The Street-Level Bureaucrat in Public Service Bureaucracies.1978The Politics of Policy Implementation.1980The Politics of Policy Implementation, by Frank Smallwood and Robert T. Nakamura 1984Bureaucratic Disentitlement in Social Welfare Programs 1999State Bureaucratic Discretion and the Administration of Social Welfare Programs: The Case of Social Security Disability

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