Innovation and business success: The mediating role of customer participationLiem Viet Ngo, Aron O’Cass2012-03-30articleJournal of Business Research353 citationsgreenNo readable copy stored yet — this record is metadata only.Service and Product InnovationCustomer Service Quality and LoyaltyInnovation and Knowledge ManagementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 353 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1991Firm Resources and Sustained Competitive Advantage2004Firm resources and sustained competitive advantage2000Dynamic capabilities: what are they?2003Evolving to a New Dominant Logic for Marketing2006The Core Competence of the Corporation2001Accounting for common method variance in cross-sectional research designs.Cited by2016A systematic review of research on innovation in hospitality and tourism2017Investigating the effects of smart technology on customer dynamics and customer experience2017Customer participation in services: domain, scope, and boundaries2020Innovation capability: a systematic literature review2022Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs2016Influence of innovation capability and customer experience on reputation and loyalty2014Customer knowledge management, innovation capability and business performance: a case study of the banking industry2020Investigating consumer innovativeness in the context of drone food delivery services: Its impact on attitude and behavioral intentions