Human resource management in the hospitality industry: an introductory guide

Abstract

Preface. The Hospitality Industry HRM Context: Background to the industry's workforce. Human resource management. Effectively Resourcing the Hospitality Organisation: Job design. Recruitment. Selection. Appointment and induction. Developing the Human Resource: Performance management. Training. Management development. Rewards and Remuneration: Job evaluation. Administration of wages and salaries. Incentives. Fringe benefits. The Employment Relationship: Labour turnover and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and productivity. HRM & Hospitality: Contemporary Issues: Organizing human resources. Managing people. Managing in an international context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.

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