Maximizing Staff Resources in Meeting the Needs of Job Seekers in One‐Stop Centers

Abstract

The evolution of one‐stop centers is examined in terms of the limitations of existing services and the one‐stop response. Levels of support are discussed in relation to the needs of job seekers and options for matching needs with staff support (self‐help, brief staff‐assisted, and individual case‐managed services) are reviewed. This article proposes 2 models for maximizing staff resources in one‐stop centers. The first model deals with determining the support necessary for job seekers to make effective use of information and assessment resources. The second model deals with specific service delivery sequences for self‐help, brief staff‐assisted, and individual case‐managed services.

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