Maturity model for IT outsourcing relationships

Abstract

Purpose The purpose of this research paper is to present a maturity model for IT outsourcing relationships. Design/methodology/approach Based on organizational theories and outsourcing practices, this research identified cost stage, resource stage and partnership stage as maturity stages in outsourcing relationships. Findings First, relationships focus on economic benefits, then there are concerns about access to competence, and finally the development of norms and alliance management are the main focus. Benchmark variables for each stage are suggested. Future research might apply this framework to empirically test the evolution of IT outsourcing relationships. Practical implications Managing successful IT outsourcing relationships requires a consistent understanding of maturity stage between vendor and client in the relationship. Originality/value This paper suggests that a long‐term IT outsourcing relationship will shift focus as it matures. The original value of the paper is the theory‐based stage model having implications for managers in understanding the current and desired situation for an outsourcing relationship.

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