Codifying or enabling: the challenge of knowledge management systems

Hayder Alaa Hasan · Kate Crawford

59 citations0/0 files storedJournal of the Operational Research Society

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Knowledge Management and Sharing Innovation and Knowledge Management Knowledge Management in Higher Education

Abstract

This paper examines the complex interaction between technology and people in the knowledge-making and knowledge-management activities of organisations. Studies in two Australian universities are used to demonstrate the importance of adopting a holistic approach to knowledge management, which is cultural, historical, contextual and dynamic. The paper presents various perceptions of what knowledge management is, or should be, with the suggestion that the cultural historical activity theory be used as the theoretical framework for both the study of knowledge management and the design of knowledge management systems, which enable organisational learning and adaptation.

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References

1998Communities of Practice 1995The Knowledge-Creating Company 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 2014Learning by Expanding 2013Learning and Awareness 2000“It is what one does”: why people participate and help others in electronic communities of practice 1999Knowledge Management Systems: Issues, Challenges, and Benefits 1982Problems of the Development of the Mind

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