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Differences between LTE and 3G service customers: Business and policy implications · Study

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ArticleDifferences between LTE and 3G service customers: Business and policy implications

Youngsun Kwon2015

Article2015

Differences between LTE and 3G service customers: Business and policy implications

20 citations·0/0 files stored·Telematics and Informatics

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Customer churn and segmentation

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988Structural equation modeling in practice: A review and recommended two-step approach.1985A Conceptual Model of Service Quality and Its Implications for Future Research 1991Scale Development : Theory and Applications 2003Evolving to a New Dominant Logic for Marketing 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 2007Service-dominant logic: continuing the evolution

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Year2015

Typearticle

Published2015-03-11

VenueTelematics and Informatics

ISSN-L0736-5853

Languageen

Citations20

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.tele.2015.03.001

openalex_workW2045528720

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