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Predicting Customer Service Employees’ Job Satisfaction and Turnover Intentions: The Roles of Customer Interactional Injustice and Interdependent Self-Construal
16 references·1 citing·40 second hop
Predicting Customer Service Employees’ Job Satisfaction and Turnover Intentions: The Roles of Customer Interactional Injustice and Interdependent Self-Construal (2007)Predicting Customer Service Employees’ Jo…Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Affective, Continuance, and N…The Role of Justice in Organizations: A Meta-Analysis (2001)The Role of Justice in Organi…The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)The job satisfaction-job perf…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millennium: A …Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Organizational Citizenship Be…CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)CONSEQUENCES OF ABUSIVE SUPER…Job Satisfaction: Application, Assessment, Causes, and Consequences (1997)Job Satisfaction: Application…Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…The Measurement of Independent and Interdependent Self-Construals (1994)The Measurement of Independen…Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? (1991)Relationship between organiza…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Research in Organizational Behavior (1984)Research in Organizational Be…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Employee-Organization Linkage…The Application of Electronic Computers to Factor Analysis (1960)The Application of Electronic…Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015)Customer Mistreatment: A Revi…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Cultures and Organizations: Software of the Mind. 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this work references cited by second hop

References

  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation21,977 cited
  • 1960The Application of Electronic Computers to Factor Analysis12,390 cited
  • 1984Research in Organizational Behavior10,806 cited
  • 2002Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences6,899 cited
  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.5,931 cited
  • 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research5,889 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1997Job Satisfaction: Application, Assessment, Causes, and Consequences4,932 cited
  • 2001The job satisfaction-job performance relationship: A qualitative and quantitative review.4,753 cited
  • 1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
  • 2000CONSEQUENCES OF ABUSIVE SUPERVISION.3,803 cited
  • 1994The Measurement of Independent and Interdependent Self-Construals3,604 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis

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3,562 cited
  • 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.3,562 cited
  • 1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?3,420 cited
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    • 2015Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model128 cited