Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection

Peter Todd · Izak Benbasat

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Decision Support System Applications Decision-Making and Behavioral Economics Complex Systems and Decision Making

Abstract

Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors.

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References

1994Decisions with Multiple Objectives: Preferences and Value Tradeoffs.1995Task-Technology Fit and Individual Performance 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement 1994The Adaptive Decision Maker 1977Decisions with Multiple Objectives: Preferences and Value Tradeoffs.1988The Role of Involvement in Attention and Comprehension Processes 1976Task complexity and contingent processing in decision making: An information search and protocol analysis 1988Adaptive strategy selection in decision making.

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