Wiki to the rescue: creating a more dynamic intranet

Abstract

Purpose The purpose of this paper is to describe a project to convert a library intranet from HTML format to Wiki software and presents evidence of the success of this project. Design/methodology/approach The authors conduct a pre‐ and post‐survey of intranet users. Findings Use of the intranet increases after the transition to a Wiki. Updating does not increase, but is more evenly spread among departments rather than being concentrated among technical staff. Practical implications Wiki software is an excellent choice for a library intranet because it allows for easy editing and shared responsibility. Originality/value There are few articles written that assess the merits of Wiki software. This article establishes an ongoing discussion of which new web technologies have the most utility in a library setting.

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