You scratch my back and i'll scratch yours

Abstract

Email is no longer perceived as a communication marvel, but rather as a constant source of information overload. Several studies have shown that accessing, managing, and archiving email threatens to affect users' productivity. While several strategies and tools have been proposed to assuage this burden, none have attempted to empower users to fight the overload collaboratively. We hypothesize that despite differences in email management practices and frequencies of filing among users, there is some degree of similarity in the end-product of the organizational structures reached by those working in close cooperative roles (e.g. members of a research group, employees of an organization). In this paper, we describe a system that enables collaborators to share their filing strategies among themselves. Tags applied by one user are suggested to other recipients of the same email, thereby amortizing the cost of tagging and email management across all stakeholders. We wish to examine if such system support for semi-automated tagging reduces email overload for all users, and whether it leads to overall time savings for an entire enterprise as network effects propagate over time.

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