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Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes
16 references·0 citing·32 second hop
Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes (2009)Are you for real? An evaluation of the re…The dimensionality and antecedents of emotional labor strategies (2004)The dimensionality and antece…Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Is “service with a smile” eno…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Development and validation of the Emotional Labour Scale (2003)Development and validation of…Testing a conservation of resources model of the dynamics of emotional labor. (2002)Testing a conservation of res…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Performing tourism, staging tourism (2001)Performing tourism, staging t…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…The Disneyization of Society (1999)The Disneyization of SocietyPrinciples and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …Building Service Relationships: It's all about Promises (1995)Building Service Relationship…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)Stress, appraisal, and coping (1985)Stress: Appraisal and Coping (2013)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)7 Emotion in Organizations (2007)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)The Managed Heart: Commercialization of Human Feeling (1984)Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Emotional Labor at a Crossroads: Where Do We Go from Here? (2015)The state of the heart: Emotional labor as emotion regulation reviewed and revised. (2017)Stress, social support, and the buffering hypothesis. (1985)The Presentation of Self in Everyday Life (2023)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

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  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
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  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 2004The dimensionality and antecedents of emotional labor strategies1,329 cited
  • 2003Development and validation of the Emotional Labour Scale1,253 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 2002Testing a conservation of resources model of the dynamics of emotional labor.1,000 cited
  • 2001Performing tourism, staging tourism949 cited
  • 1999

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The Disneyization of Society
881 cited
  • 2004Is “service with a smile” enough? Authenticity of positive displays during service encounters844 cited
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