Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily

16 references·16 citing·34 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1965Fuzzy sets67,827 cited
1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2008Decision making with the analytic hierarchy process10,295 cited
1994Decisions with Multiple Objectives: Preferences and Value Tradeoffs.8,369 cited
1981Multiple Attribute Decision Making: Methods and Applications8,206 cited
2003Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS5,018 cited
1996Applications of the extent analysis method on fuzzy AHP4,869 cited
2000Extensions of the TOPSIS for group decision-making under fuzzy environment3,854 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1985Note—A Preference Ranking Organisation Method2,812 cited
2011Multiple Attribute Decision Making: Methods and Applications2,226 cited
1991The outranking approach and the foundations of electre methods1,900 cited
1979Decisions with Multiple Objectives: Preferences and Value Trade-Offs

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,784 cited

1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited

Cited by

2015APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE123 cited
2019An integrated method for cognitive complex multiple experts multiple criteria decision making based on ELECTRE III with weighted Borda rule109 cited
2019Multi-criteria decision making methods: Application in the aviation industry109 cited
2015Multi-criteria decision-making based on hesitant fuzzy linguistic term sets: An outranking approach107 cited
2020Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets106 cited
2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method99 cited
2019Novel Approach in Decision Making with m–Polar Fuzzy ELECTRE-I93 cited
2021Multi-criteria decision analysis towards robust service quality measurement89 cited
2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas79 cited
2023Multi-criteria group decision-making for optimal management of water supply with fuzzy ELECTRE-based outranking method70 cited
2020An IPA-Kano model for classifying and diagnosing airport service attributes69 cited
2017An MCDM approach for selecting green aviation fleet program management strategies under multi-resource limitations59 cited
2023A new ELECTRE-based decision-making framework with spherical fuzzy information for the implementation of autonomous vehicles project in Istanbul56 cited
2019Service quality measurement model integrating an extended SERVQUAL model and a hybrid decision support system55 cited
2023Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study54 cited
2021Airport service quality dimension and measurement: a systematic literature review and future research agenda49 cited