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A female ghetto? Women's careers in call centres

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References

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Cited by

2005Getting on or getting by?139 cited
2012Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers128 cited
2022

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Innovation in services: Issues at stake and trends

112 cited

2009Call center employee personality factors and service performance95 cited

2008What's Wrong with the Pipeline? Assumptions about Gender and Culture in IT Work71 cited

2003Analysing the Commitment – Service Quality Relationship: A Comparative Study of Retail Banking Call Centres and Branches69 cited

2015Performing Gayness and English in an Offshore Call Center Industry67 cited

2016Re-embedding agency at the workplace scale: Workers and labour control in Glasgow call centres62 cited

2007Behind the veil: an exploratory study of the myths and realities of women in the Iranian workforce57 cited

2012Labour geographies of India’s new service economy48 cited

2005Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers47 cited

2004Emerging Developments in Call Centre Research43 cited

2006The relationship between job satisfaction and locus of control in a South African call centre environment43 cited

2008Call Centres and the Quality of Work Life: Towards a Research Agenda40 cited

2011The experience of work in India's domestic call centre industry36 cited

2006Developments in the Call Centre Industry33 cited