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Hotel revenue management and its impact on customers' perceptions of fairness · Study

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ArticleHotel revenue management and its impact on customers' perceptions of fairness

Sunmee Choi2004

Article2004

Hotel revenue management and its impact on customers' perceptions of fairness

Sunmee Choi · Anna S. Mattila

181 citations·0/0 files stored·Journal of Revenue and Pricing Management

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Supply Chain and Inventory Management Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 181 citations exist upstream.

References

1965Inequity In Social Exchange 2010Satisfaction: a behavioral perspective on the consumer 1959The Social Psychology of Groups 2001On the dimensionality of organizational justice: A construct validation of a measure.2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery 2003Consumer Perceptions of Price (Un)Fairness

Cited by

2008Hotel revenue management and the Internet: The effect of price presentation strategies on customers’ willingness to book 2019The impact of dynamic price variability on revenue maximization 2015Revenue management research in hospitality and tourism 2010Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry 2017Factors Affecting the Adoption of Gamified Smart Tourism Applications: An Integrative Approach 2012Hotel Revenue Management – A Critical Literature Review 2008Perceived Fairness of Price Differences Across Channels: The Moderating Role of Price Frame and Norm Perceptions 2020A special price just for you: effects of personalized dynamic pricing on consumer fairness perceptions

Details

Year2004

Typearticle

Published2004-01-01

VenueJournal of Revenue and Pricing Management

ISSN-L1476-6930

Languageen

Citations181

Files0 public / 0

ShelfSupply Chain and Inventory Management

Identifiers

doi10.1057/palgrave.rpm.5170079

openalex_workW2048517232

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